If users are not redirected to Wishlist Member’s registration form after the payment is complete, in most cases it is because the integration settings are not defined correctly within Wishlist Member > Integration tab.
Please go over the following steps to make sure the integration is indeed correct:
Step #1: Make sure the Thank You page URL is configured correctly
Before you go over all the payment integration settings, from our experience, in most cases the problem is that the Thank You page URL inserted inside the payment gateway is incorrect.
Before going through all the integration settings process, please make sure that the Thank You URL inside your payment gateway is the one taken from Wishlist Member integration settings and NOT any other URL as seen in the screenshot below:
* We used InfusionSoft for this example, but each payment gateway you choose will generate the correct thank you URL
Using a different URL and not the above one? Please update the correct URL from Wishlist Member integration settings and test the registration process again
Using the correct thank you page URL? Please go to Step #2
Step #2: Make sure the payment gateway integration settings are configured correctly
In order to check your Wishlist Member integration settings please follow these steps:
- Run a test sale using the payment gateway you want to check
- Now you should be redirected to the regular Wishlist Member registration page. Important: don’t fill-in the registration form details.
- Go to Wishlist Member members tab and check if you got a new temp_**** user.
New temp user not created? This definitely indicates that Wishlist Member’s payment integration settings are not setup correctly, please check your integration settings using Wishlist Member video tutorials.
New temp user created? Please open a support ticket and write in the ticket which tests you performed so far to help you solve the problem as quickly as possible.